Plexus call solutions has best-of-breed technology equipment and software for its offshore Call Center and Back Office operations. Sourced from world-class vendors like Cisco, Avaya, Lucent and Dell, this infrastructure has been designed to deliver maximum uptime with a focus on creating a suitable work environment for call center & BPO service delivery.

Our infrastructure incorporates high-speed, redundant, reliable voice and data networks to suit call center requirement, best-in-class technologies and support from a highly skilled technology support team experienced in call center. Our infrastructure is capable of handling multi-channel mail, chat, and voice traffic (inbound and outbound).

Our IT and Telecom infrastructure is fully redundant and easy-to-upgrade. This ensures that services are consistently available for diverse operations and can be scaled as per the customer's requirements within expected timelines.

Additionally, a suite of off-the-shelf software and systems ensure Integrated customer view, Call recording, Workforce Management. Plexus has developed in-house applications for Knowledge Management, Key Metrics data mining and Business Intelligence.